News and Updates

SAA starts customer baggage self-tagging at OR Tambo International Airport

27th September, 2016 14:09:00

In the quest for an easier, faster and hopefully more efficient check-in experience, South African Airways (SAA) and the Airports Company South Africa (ACSA) have started a project where passengers on domestic flights will be tagging their own baggage at the Self-Service Bag counters.

In order to make use of the service you need to be in possession of a boarding pass and identification to enable them to make use of this facility, says the airline.

The Self-Service Bag Counters for domestic travellers can be found in departure terminal (B) at counters 47; 48; 49; and 50 - they look like the normal check-in counters, but with a screen in front.

Essentially this means if you've made use of online check-in, instead of needing to drop your bags at the bag drop area, you will be able to tag your bags and place it on the baggage carousel.

However, SAA says staff will still be available at these counters to assist passengers as required and verify identity documentation.

The self-service bag drop system will enhance our service offering where passengers will be empowered to navigate our airport space with ease, effortlessly and seamlessly,” says Bongiwe Pityi, General Manager for OR Tambo International Airport.

Credit: http://traveller24.news24.com/News/Flights/sa-domestic-travellers-set-to-start-tagging-and-checking-in-their-own-luggage-20160913