WHY RICKSHAW?

The Rickshaw Travel Group ("Rickshaw Travels") was founded in May 1988. From our humble beginnings as a small travel agency, we have grown and expanded into several countries and today have 28 years of experience in the travel business, both corporate and leisure... read more .

Hans Peter
Tanzania

Dear Pooja and Bhavin,

Just to reconnect after our trip. Everything went very smoothly and we had a great time.

Deepak was wonderful, sensitive to our interests (e.g. we wanted to visit certain schools in Arusha) and willing to put in time and effort to get us up to speed on things like culture, climate and history and to follow up on issues. Lavina was immediately on the phone when we needed her. And Sisty is a real professional, not a man of many words but hugely focused on the task and--as we noticed over time--one of the best game spotters in the parks. We saw all those large tour companies, spoke to quite a few of the clients, and felt very privileged to have this tailor-made, flexible and personalised service. There is little I would recommend to improve.

Thanks a lot and hopefully we'll be in business again in future.

Regards, Hans Peter

 

Rhoda Mshana
Mauritius

Dear Ravi and Pooja,

I just wanted to express our appreciation for the holiday arrangements in Mauritius.

Both mom and aunty had a fabulous time, the hotel in Mauritius even upgraded them and the service was fantastic (we highly recommend keeping them as one of your partner hotels). They enjoyed the excursions and the experience very much.

Thank you again for everything,

Rhoda

PS. We are eagerly awaiting seeing all the pictures that they took in Mauritius! 

Krystal Friesth
Dubai

Ravi was incredibly helpful throughout the entire process. We had some last minute changes that needed to be accommodated and he was able to hold our reservation without any issues. He was also responsive when we got stuck in Ethiopia and was able to communicate with the driver in Dubai regarding the change in our pick up time. This was great as it was the weekend and still he was responding and making sure we were taken care of! Great customer service!

The hotel was great! Very accommodating and were able to send up a birthday cake for Eric (my husband’s) birthday. All in all, a lovely stay.

I would definitely recommend Rickshaw to others and will consider them for our future travel needs. Thanks, Ravi!

 

Jameel Verjee
Zanzibar

Hi Aparna

A quick one to congratulate you on the terrific work you've done for our wider family for the Zanzibar wedding.

Everyone is asking why a ticketing agency in Kigali was used and I am enjoying the accolades for the recommendation!!! 

Zain* and Irfan have both told me that they and others will continue to useyour services going forward as well.

Thanks for a great job!

Warm regards
Jameel

CityBlue Hotels

*Zain Verjee - the X-CNN personality now of zainverjeegroup.com

Ashleigh & Homan, Canada
Serengeti & Zanzibar

We traveled with Rickshaw for our Serengeti safari and trip to Zanzibar in March 2014. The booking process seemed almost effortless - we contacted Rickshaw for a quote with a rough itinerary in mind and we very quickly had an email back with proposed itineraries with various accommodations that we were able to mix and match to suit our needs. Any travel glitches along the way were minor, dealt with in a professional manner, sorted out promptly and often exceeded our expectations. Our travel guide for our safari was professional, knowledgeable and more than accommodating to ensure the trip was all we had imagined (and more!) Day excursions in Zanzibar were equally well organized. We would not hesitate to travel with Rickshaw again and would give nothing but the strongest recommendation for those considering booking with them for future travel. Thanks so much Rickshaw!

Hasan Malik
Masai Mara / Amboseli

Dear Sheena,

Apologies for writing back so late, but just wanted to say a massive thank you for making our safari memorable and enjoyable. It was the best holiday we have ever had as a family and all credit goes to you for organizing it and making sure everything ran smoothly. ?

I plan to make a photo album/video when I get back to Dubai and will send it to you as soon as I do so, as well as the questionnaire as soon as I get back to Dubai! On behalf of the whole family, a massive thank you again!??

Hasan Malik

Elizabeth Bie
Rwanda

Dear Aparna, 

I have only one thing to say: the trip and the experience was absolutely wonderful! Leon was a very good and nice driver. I cannot think of anything negative to say. 

Best regards

Elisabeth Bie

Chris Kondo
Rome and Paris

Dear Lavina, Ravi, Kajal & Sojan,

A very happy and prosperous New Year to you all!

My family and I would like to express our very sincere thanks for the excellent way you guys organized our Rome/Paris holiday. We had a wonderful time. As always we were impressed by your professionalism and
responsiveness. Keep it up!!

We look forward to many more great holidays with Rickshaw Travels. 

Best regards

Chris Kiondo

RIMPF Group
Masai Mara, Kenya

Dear Sheena

I wanted to write to you personally and let you know that the group had a wonderful time.  They loved the camp and the experience, the private dinner and the balloon safari.  They had not one thing negative to say.

The service you provided in a) sorting this booking out and b) on the Sunday morning ensuring clients and driver guide and I knew if clients made it to Wilson on time etc was beyond the call of duty and I really appreciated it.  We had a lot going on that day with other clients, so it was a worry, but knowing you were in touch with the guide and let me know when they were clear of customs and en route to Wilson allowed a big sigh of relief.

So thank you and look forward to working on the next one with you.

Please pass our thanks to the team in Mara as the clients really did have a fabulous time throughout.

Warm regards

Veronica

Java Safaris

 

 

Suraj Rao
Selous Game Reserve, Tanzania

Dear Pooja,

First of all let me wish you and your team a very merry Christmas.

At the outset,I would like to personally thank Veronica for her continued support and customer service and appreciate all her suggestion and recommendation.

We had an excellent time at Serena Selous and enjoyed each and every moment of it including a Birthday surprise which was planned for my wife.

Looking forward to Serengeti and Ngorongoro Trip and hope this will be bigger and better than Selous.

Suraj Kumar Rao