WHY RICKSHAW?

The Rickshaw Travel Group ("Rickshaw Travels") was founded in May 1988. From our humble beginnings as a small travel agency, we have grown and expanded into several countries and today have 28 years of experience in the travel business, both corporate and leisure... read more .

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Brent
Rwanda

Dear Aparna, Beverly and I are safely back home from our wonderful trip to Rwanda. I just wanted to say thank you for all of your help in advance of that made everything smooth and seamless throughout our trip. Your preparation gave us the opportunity to enjoy time with our family and see the beauty of Rwanda without having to worry or stress over the Covid testing or other travel issues.

Rathod and Gina family
Arusha

We Rathod and Gina family are thankful to you and your whole team for all the arrangements done during the tour. On the day we reached at Arusha we were contacted by the manager who came to meet us that evening with one of the driver Mr. (Mzee) Roby. They briefed us about the tour once again. Next day we were off as per plan of 5 days 4 nights tour to Lake Manyara National Park, Ngorongoro Crater and to Serengeti National Park. Which became one of the memorable tours for the whole family. With this current pandemic of COVID-19, All precautions were taken by the Drivers (Mr. Roby and Mr. Mudi) of hand sanitization whenever we climb back in the car. Both are not only skilled and excellent drivers but very experienced tour guides also with lots of knowledge about animals and birds. Both have superb eyesight where they can spot animals while driving which even, we could not spot. Both were really polite, respectful and friendly especially with kids. We never felt like the drivers where pushing us to leave fast whenever we stopped for any breaks or we did not even feel that they were trying to end the tour early by taking us back to hotel. They made sure that we are making most of our time in Game drive. The conditions of the cars were excellent and well maintained which made us all enjoy more instead of getting tied. The seats were comfortable and felt less humps on the dirt roads. We almost saw all the animals especially the Migration at River Mara which was amazing to watch. The number of animals we saw together at one place during migration was breath taking. Hotels were Superb, the rooms were excellent, the hospitality and food were excellent in both Hotels that is Ngorongoro Farm Lodge at Ngorongoro and Kubukubu at Serengeti. Hotels also took enough precautions of the Pandemic COVID-19 where food were severed at the table and not as buffet and all staff wearing masks all the time. I would also like to thank Management and Staff of Kubukubu Hotel for celebrating my son (Priyan) birthday with a cake. It was really a surprise for us and especially for Priyan. Overall, the whole tour was so much well organized also taking into account the Pandemic COVID-19. It became one of the memorable tours of our lives. WE THANK RICKSHAW TRAVELS LTD TO MAKE THIS HAPPEN.

Antoinette
Kenya

Dear Evelyn and the whole Rickshaw team THANK YOU!!! We had such an amazing time at Mara Intrepids. It was so much more than we expected, the best word to describe it Is magical. The team on the ground is absolutely fantastic, they know service. I have been to so many places that call themselves luxury or 5-star but the Intrepids team really tick the box on both. They took excellent care of us from start to finish, anticipated our needs, treated us really well and gave us the time and space to really relax. The tour guide we had, Paul was so experienced and good, he worked tirelessly to make sure we saw fantastic animals, we even experienced a front row seat to a chase by two cheetahs!!!! Also a special thanks to you Evelynn for checking up on us, communicating between us and the lodge and ensuring we were totally prepared for the trip. My only recommendation is add some travel packing guidelines to the roster because the weather out there can be quite unpredictable, we were well prepared but other people may not be. Also a special mention to your support to ensure we did not miss our outbound flight. That experience made me realize the value of having a travel agent. Asanteni sana to both of you for arranging something so amazing so quickly. We will definitely go back and you have my full recommendation on your services, it was money very well spent.

Diptish
Rwanda, Kenya

Aparna,
We had a wonderful trip and are back to our daily routine now. 
 
Rickshaw travels helped plan the perfect vacation for our family that was based on our interests, comfort and budget. Kenya and Masai Mara was incredible but the highlight of our trip was Rwanda. The gorilla and chimpanzee treks were experiences that we will remember all our lives. Seeing these creatures in their natural habitat up close and personal is life changing. Rwanda is a beautiful country with its tumultuous history, the tea plantation covered hills, the smiling people and the clean roads - we were all blown away. Definitely a jewel of the African continent.
 

Aidan and Paula
Kenya

Hi Bhavin and the Rickshaw team,
 
Kenya Holiday - June 2019
 
Myself and Paula would like to Thank You for organising the most fantastic honeymoon for us.
We were devastated when we had to cancel our honeymoon to Sri Lanka four weeks before our wedding. Bhavin you were outstanding contacting us daily with alternative itineraries and doing your upmost to ensure we had the perfect honeymoon. 
Everything was organised so well and was flawless. The Ark, Sopa Lodge and Diani Reef were beautiful, but our favourite has to have been Ashnil Mara Camp in Masai Mara. 
The team in Kenya were welcoming from Day 1. Our safari guides Obadiah and Timothy went above and beyond to ensure we seen as much as possible and shared their wealth of knowledge about Kenya with us. 
We would recommend Richshawtravels, our itinerary and the team to anyone looking to book a special holiday. 
 
Thanks for everything, 
 

Zahra Family
Doha

Hi Bhavin 
 
I just wanted to say thank you so much for organising such a wonderful trip for us! We truly had a lovely time and have come back refreshed. Everything was superbly organised from the pickups to the tour to the transfer to the hotels (and also my birthday surprise for which a big thank you :)). The hotels were absolutely the right choice and I’m so pleased we went with these ones. Al Jasra was in the heart of the old city where we could absorb the local culture. Four Seasons was near the city centre and had a lovely private beach where we spent the last few days relaxing.  Thank you so so much once again for your help and patience. 
 
I look forward to planning our next family holiday with you soon!
 

 

Laavanya and Jolly Benedict
Masai Mara

My husband and I used Rickshaw to book a Maasai Mara safari in October 2018. 
 
We were really happy with our experience in dealing with Rickshaw, from the initial emails when I inquired about safari options, all the way to getting dropped off at the airport at the end of the trip.  Anytime you’re booking with a new company and spending a lot of money, you never know how it’s going to go or what hiccups there may be, but the Rickshaw team exceeded my expectations. 
 
In booking this trip, I dealt with Naz in the Toronto office and I really appreciated that during this whole process she was easily accessible and responded quickly to all of my questions and emails. It made it a lot easier for me and made me feel comfortable in booking with Rickshaw. She was patient in answering all of my questions and she provided several different cost options for different aspects of the trip (like difference in flying to Maasai Mara vs. driving). 
 
We also liked how Rickshaw took care of everything. It was a weight lifted knowing that Rickshaw had everything under control from our airport transport to the hotel in Nairobi to the drive to Maasai Mara. It was a relief not to have to worry about those things and just sit back and relax. 
 
We were super happy with the actual safari too. Tony was a great driver and guide. He was really knowledgeable on the Mara and on the animals and patiently and happily answered all of our questions. He went above and beyond to make sure we had the safari experience we wanted and catered to our needs. When we forgot our binoculars in our room, he had a great pair in the van that we could use. When we wanted to see a rhino, he was persistent in driving around the vast area so that we could see one (we ended up seeing 2 the very last game drive on the morning of our departure!) We were happy that we had him as our guide. 
 
We would definitely recommend Rickshaw for anyone looking to book a safari based on our great experience!

Archana
Kenya Migration

Dear Vijal,
 
I would like to inform you that the group has come back happy and all of them have really enjoyed this trip. Thanks for taking such good care of them. 
The guide and all other services were excellent. Keep up the good work.

Sapna Dawda

Dear Jennifer and Deepak,

Hope all well...

This is just to say a BIG Thank you to both of you....

Jennifer, from million phone calls to quotations, from hotel booking to flight bookings and transfers up to the extent holding the flight for Zanzibar.Thank you!

Deepak, thank you for recommending The Retreat, it is really nice. Thank you, for all the million quotations and finally the booking. 

Not forgetting, Richard our Safari driver. He is the best. He made sure we saw everything and took us round to see everything including Leopards. 

Thanks again!

 

Het Paresh Mehta Family
Europe

Hi Bhavin, 
 
I recently planned a trip with your agency. And i am glad to say that the plan was awesome. It was one of the best experience i have ever had and this kind of a treatment from your company had made me your lifetime client.
The itinerary made by Bhavin was too good and the help he gave us thought-out the trip made it very good.
 

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